12 questions across the four areas of our Operational Wellness Audit. Answer honestly, in under 10 minutes, and the lowest scoring area is usually your biggest friction point.
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Roles, hiring, training and feedback.
1. Everyone on the team can say what good work looks like in their role.
2. New people follow a written onboarding plan, not just shadowing whoever is free.
3. Each person gets useful feedback at least once a month.
Where the hours go and what keeps getting pushed.
4. You know roughly where most of the team's hours went last week.
5. Every recurring meeting has an owner, an agenda and a reason to exist.
6. Important work rarely gets pushed aside for urgent fires.
How customers and your community experience you.
7. Customers would describe you the way you want to be known.
8. Reviews, messages and complaints get a reply within a set time.
9. Your team knows the story and values they represent.
The tools, processes and routines that run the business.
10. Core processes (orders, bookings, scheduling, payroll) are written down somewhere people actually use.
11. When the same problem happens twice, someone fixes the cause, not just the symptom.
12. Your tools share information without someone copying data by hand every week.
Each area is scored out of 6.
Bring your answers to a free 30 minute call. If it helps, our Operational Wellness Audit ($1,500 to $2,500) looks at all four areas in depth and gives you a scored report with prioritized findings.
Operational consulting, not legal, financial, medical or mental health advice. See our Disclosures and Privacy Policy. © VANZVZN LLC · Van's Vision · vanzvzn.com